Privacy Policy

A LEGAL DISCLAIMER

1. Introduction
WaterProof Solutions Sdn Bhd ("we", "us", "our", or the "Company") owns and operates the website nomoreleaks.com.my (the "Website"). We are committed to protecting the privacy and security of your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our Website, request a quote, or otherwise interact with us. By using the Website, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.

2. Personal Data We Collect
We may collect the following categories of personal data:

Contact information: name, phone number, email address, mailing/property address
Property details: type of building, roofing structure, waterproofing requirements, photos or descriptions of the affected area
Enquiry and quotation details: information you submit through contact forms, quote requests, or WhatsApp/phone enquiries
Technical data: IP address, browser type, device information, pages visited, and browsing behaviour (collected via cookies and analytics tools)
Communication records: correspondence between you and our sales, customer service, or support teams

We only collect personal data that is necessary, relevant, and not excessive for the purposes stated in this Policy.

3. How We Collect Your Personal Data
We collect personal data when you:

Fill in an enquiry, contact, or quotation request form on our Website
Contact us via phone, email, WhatsApp, or live chat
Subscribe to newsletters or promotional updates
Interact with our Website (via cookies and similar tracking technologies)
Engage our services or enter into a contract with us

4. Purpose of Processing
We use your personal data for the following purposes:

To respond to enquiries and provide quotations for waterproofing services
To schedule site inspections, assessments, and service appointments
To process and fulfil service contracts and payments
To communicate updates regarding your project, warranty, or after-sales service
To send marketing and promotional materials (only where you have consented, or where permitted by law — you may opt out at any time)
To improve our Website functionality, content, and user experience
To comply with legal, regulatory, and contractual obligations
For internal record-keeping, quality control, and dispute resolution

5. Disclosure of Personal Data
We do not sell your personal data. We may disclose your personal data to:

Authorised employees and subcontractors who require the data to carry out waterproofing works or related services
Payment processors and financial institutions, for billing and payment purposes
Professional advisors (e.g., auditors, legal counsel), where necessary
Government authorities or regulators, where required by law
Third-party service providers (e.g., IT hosting, analytics, CRM tools) who process data on our behalf under confidentiality obligations

All third parties are required to protect your personal data in a manner consistent with this Policy and the PDPA.

6. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to:

Remember your preferences
Analyse website traffic and usage patterns
Improve site performance and content relevance

You may disable cookies through your browser settings; however, this may affect certain Website functionalities.

7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include restricted access controls, secure data storage, and staff confidentiality obligations.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law, tax, accounting, or reporting obligations. Once no longer required, your data will be securely deleted or anonymised.

9. Your Rights Under the PDPA
Subject to the PDPA, you have the right to:

Access your personal data held by us
Correct inaccurate, incomplete, or outdated personal data
Withdraw consent for the processing of your personal data (including marketing communications)
Limit the processing of your personal data in certain circumstances
Request information on how your data has been used or disclosed within the past 12 months

To exercise any of these rights, please contact us using the details in Section 12 below. We may require proof of identity before processing your request, and a nominal fee may apply as permitted under the PDPA.

10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy
Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
WaterProof Solutions Sdn Bhd Website: www.nomoreleaks.com.my Email: support@nomoreleaks.com.my

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this Policy periodically. This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010.